About us

What areas do you cover?

We cover all of London and its surrounding counties

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Can I meet my cleaner first?

Yes, especially if you require a regular cleaning service, this is recommended. We can arrange a meeting with the cleaner at your home or premises at a time that suits you.

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How do I know I can trust my cleaner?

At Pink Swan Cleaning, we go through a thorough vetting process before hiring any new staff. They are interviewed and all of their references are thoroughly checked and verified. We require legal documentation to enable us to verify their identity, their home address and their right to legally work. We also request CRB checks on all of our staff before they are permitted to work for us. We personally train our staff to make sure they are working in accordance to our policies, cleaning methods and standards and our health and safety regulations. They will all have Pink Swan Cleaning Identification badges that will be visible at all times whilst performing any services in your home or premises.

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Do you provide insurance cover for any damage caused by your cleaners?

Yes we do. Our company has extensive public liability and employers liability insurance with cover up to £1,000,000. Cover is provided for most major damage over £100.

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How do I make payment?

You can pay via cash, cheque, debit/credit card, bank transfer or Bacs payment. For some services is may be necessary to pay a small deposit to secure your appointment. However, full payment is made once the service is completed and can be given to one of our cleaners or we can phone you upon service completion to make payment arrangements.

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What do I do if I want to cancel a clean or service?

Yes this is absolutely fine. Notice must be given at least 24 hours in advance otherwise you may still be charged for the full price of the service. However if this is a contracted domestic regular clean, two weeks advance notice must be given. If there are any further queries you may have please feel free to contact us on 0800 024 6164 or click here for further options.

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